Jacken’s Blog

There’s only one software package that crashes at my customers are Microsoft Office. After having problem with Word that would crash on a regular basis, I upgraded Office X with the latest patch from Microsoft, Upgrade 10.1.6. This made Microsoft Word become a bit more stabile but now PowerPoint can’t open older versions of documents, and also documents from PCs. If you look at versiontracker.com, there’s a lot of people writing comments about having the same problem. The update was released 2004-10-13, so it’s not like Microsoft haven’t had time to fix this. To make matters worse, they removed the links so you can download earlier versions of updates.

Now I shouldn’t blame just Microsoft for doing little or nothing to help their customers. Apple has had a problem with Mac OS X Panther Server, where the mail database on a mailserver gets corrupted when a log-file gets bigger than 10mb. This is something that’s been there long time, and Apple has done a many updates since the problem started, but they have still not fixed it. How hard could it be to have one or two employees just checking the Apple support forums for obvious problems? You’ll usually find a lot of people describing the problem, sometimes even comes up with a temporary fix.

It seems like Apple is a lot better at fixing problems in the regular client version of Mac OS X than in the server version.